MathWorks Software Maintenance Service

Subscribe to updates, support, and online license management

MathWorks Software Maintenance Service (SMS) provides a cost-effective way to receive product updates and bug fixes, get technical support, add new products to your license, and manage licenses online. The first year of service is included with new product licenses. You can continue uninterrupted service in subsequent years by renewing your MathWorks SMS subscription annually.

Access to New Features
Increase your effectiveness and efficiency by using new product features delivered each March and September.
Direct Technical Support
Resolve technical issues through telephone, e-mail, and Web assistance provided by specialized support engineers. Support staff resolves over 70 percent of all cases within eight business hours.
Online License Management
Manage your licenses by getting passcodes, adding and removing users, extending download permissions, and obtaining order information on the Web.
Ability to Add New Products
Extend your computing environment by adding products to your license at any time. A MathWorks SMS subscription gives you access to the latest release to ensure compatibility with new versions of MathWorks products.
Bug Fixes
Receive bug fixes twice a year in the regular release cycle. More than ninety percent of customer-reported bugs are fixed within a year.

Maintain Your Investment

Because The MathWorks ensures compatibility among products in the same release, a subscription to SMS ensures that you have access to the latest release and can add products to your license. If your subscription lapses, you incur back SMS charges plus a reinstatement fee to receive the latest product versions. Staying subscribed is the most cost-effective way to get the latest advances and all the support you want.

For Technical Support on MATLAB :